Turn your Customer Experience into Measurable Business Results
Identify what’s holding your CX back and build a smarter, more human strategy, starting today.
Talk to a CX Expert
If you are interested in applying for a job at Callzilla, please visit our Careers page.
CX consulting and outsourced customer experience design
Callzilla is an outsourced customer experience partner that designs your contact center program and then runs it. The CX assessment starts with your first contact: you share an RFP or your detailed requirements, and Callzilla delivers a tailored proposal and work plan in less than one week, at no cost, with reviews, presentations and qualification steps along the way. Formal bids and contract tenders follow the same process, led by Francisco Castaños, VP of Corporate Development. Callzilla then runs the program from its own contact center in northern Bogotá, Colombia, 24/7/365 in English and Spanish.
Because Callzilla also operates contact centers, its recommendations come from real interaction data rather than theory. Design changes it has delivered for clients include a new QA framework and real-time Agent Assist that lifted quality scores to 92% for a CPG brand, redesigned incentive models that tripled average order value to $299 for health and beauty D2C brands, and a proactive bilingual support model that cut a Caribbean airline’s disruption-day wait times from 45 to 8 minutes. See all Callzilla case studies.
Key facts
- CX assessment: a tailored proposal and work plan in less than one week, at no cost, after you share an RFP or detailed requirements. Formal bids and contract tenders included.
- Proposal lead: Francisco Castaños, VP of Corporate Development.
- Design scope: customer journey design, voice of the customer programs (see customer feedback solutions), service blueprints and quality monitoring frameworks, built into the program Callzilla runs.
- Delivery option: Callzilla’s own contact center in Colombia, in northern Bogotá, staffed 24/7/365.
- Languages: English and Spanish, with CEFR B2+ or C1 English on every US program, checked with an EF assessment. See our bilingual call center.
- Security: PCI DSS, SOC 2 Type II, ISO 9001:2015 and ISO 27001 certified, with HIPAA and CCPA compliant processes.
- Pricing: Callzilla quotes every program for its scope: hours, volumes, channels, languages and systems. For market benchmarks by country, see our guide on how to calculate outsourced customer service cost.
- Company: headquartered in Miramar, Florida, running contact centers since 2005, 175 enterprises served.
How a Callzilla CX engagement works
- Get in touch with the form on this page, then share your RFP or detailed requirements.
- Review. Callzilla reviews your requirements with you, with presentations and qualification steps as needed.
- Proposal. In less than one week, at no cost, you receive a tailored proposal and work plan for your program. Formal bids and contract tenders follow the same steps.
- Launch. From a signed pre-agreement, Callzilla launches the program in about 22 business days.
- Refine. Results are tracked against agreed metrics such as CSAT, first contact resolution and retention, and the design is adjusted from the data.
Frequently asked questions about Callzilla CX consulting
Does Callzilla offer CX consulting or only call center outsourcing?
Callzilla is a contact center operator that also designs the customer experience it runs. Its CX assessment turns your RFP or requirements into a tailored proposal and work plan at no cost, and the program then runs in Callzilla’s own contact center in northern Bogotá, Colombia, so the design is executed by the same team that built it.
How does the Callzilla CX assessment work?
After your first contact, you share an RFP or your detailed requirements. Callzilla reviews them with you through reviews, presentations and qualification steps, then delivers a tailored proposal and work plan for your program in less than one week, at no cost. Formal bids and contract tenders follow the same process.
Does Callzilla charge for the CX assessment?
No. The tailored proposal and work plan are delivered at no cost, in less than one week after you share an RFP or detailed requirements.
Who leads Callzilla’s CX assessment and proposals?
Francisco Castaños, VP of Corporate Development, leads the process, from your RFP or requirements through the proposal and work plan.
How long does it take to launch a redesigned customer experience program?
When Callzilla runs the program, most launches take about 22 business days from a signed pre-agreement, covering sourcing, recruiting, training, IT setup and security. The program is then refined continuously from interaction and quality data.